Decor 360 Ltd

Terms & Conditions

Draft for legal review before publication · England and Wales

These terms apply to goods and services supplied by Decor 360 Ltd (“we”, “us”, “our”) to a customer (“you”, “your”), including furniture supply and fitting, maintenance, repairs, decorating and refurbishment. They should be read with our written quotation, specification, invoice and agreed variations. A project-specific quotation takes priority where it says something different.

1. Quotations, surveys and scope

Our quotation sets out the agreed work, goods, price assumptions and exclusions. It is valid for 14 days unless stated otherwise. We may rely on information you provide. If a survey is included, it is limited to what is reasonably visible and accessible; concealed defects, unsafe conditions, non-compliant previous work or unforeseen site conditions may require additional work and cost.

Work outside the agreed scope, including remedial work discovered during a project, is a variation. We will explain the price and programme impact and seek written approval before proceeding wherever reasonably possible. Verbal changes are not binding unless confirmed by us in writing.

2. Maintenance, repairs and emergencies

For maintenance and repair work, we will use reasonable care and skill. A repair may identify an underlying fault which needs further investigation or replacement; we are not responsible for pre-existing faults or for faults in areas we have not been asked to inspect. Estimates for fault-finding are estimates only unless we state otherwise in writing.

You must tell us promptly about hazards, asbestos, vulnerable occupants, leaks, electrical concerns, relevant warranties and previous works. Where safety requires it, we may make safe, isolate a service or pause work. Any additional repair or replacement will be quoted as a variation unless it is necessary to prevent immediate danger and you have authorised emergency work.

3. Refurbishment and decorating work

Programme dates are estimates unless the quotation expressly makes a date binding. We are not responsible for delays caused by access, approvals, third parties, supply shortages, hidden conditions, utilities, adverse conditions or matters outside our reasonable control. Colours, finishes, samples and images are illustrative. Natural materials, paint batches, tiles, wallpaper and made-to-order items may vary reasonably in shade, pattern, texture or dimensions.

4. Furniture supply, delivery and fitting

For furniture, wardrobes, window dressings, blinds and other supplied goods, the quotation will state what we are supplying and fitting. You must check and approve measurements, finishes, configuration, fabric, colour and access requirements before we place an order. Once an order for made-to-measure, bespoke, personalised or special-order goods has been placed, changes or cancellation may not be possible and you may remain liable for reasonable costs already committed, subject to your statutory rights.

You must ensure there is safe access, suitable parking where required, clear routes, and that the intended fixing surfaces and property structure are suitable. We may use reasonable installation methods; drilling, fixing and alterations will be carried out only as agreed. We are not responsible for defects in customer-supplied goods, unsuitable walls, floors or structures, or damage arising from inaccurate measurements, instructions or information supplied by you.

Delivery dates are estimates unless confirmed otherwise in writing. Risk in goods passes on delivery or, if earlier, when you take possession. Title to goods remains with us until all sums due for those goods have been paid in full, subject to your statutory rights. Manufacturer warranties apply where available; our workmanship warranty, if any, will be stated in the quotation.

5. Deposits, payment and retention

A deposit may be required before we reserve labour, order goods or start work. The deposit amount and payment schedule will be stated in your quotation or invoice. You must pay each stage payment by its due date. The final balance is due on practical completion unless your quotation states otherwise.

Any retention is valid only where the quotation expressly states the percentage, reason, release conditions and release date. We may pause work, with reasonable notice where practicable, if an overdue payment is not made. You remain responsible for reasonable costs caused by late payment, suspension or remobilisation, to the extent permitted by law.

6. Access, permissions and customer responsibilities

You must provide safe and timely access, clear working areas, relevant information about the premises and utilities needed for the work. Unless included in our quotation, you are responsible for permissions and approvals including those from a landlord, freeholder, managing agent, planning authority, building control, neighbour or insurer. We may charge reasonable additional costs caused by unavailable access, inaccurate information, customer delay or customer-supplied items.

7. Cancellations and statutory cancellation rights

Please tell us in writing as soon as possible if you wish to cancel or change work. We will explain reasonable costs already incurred, including ordered goods, bespoke items, labour, surveys and administration. Cancellation charges will reflect our actual reasonable loss and will not exceed it.

Consumers may have statutory cancellation rights for certain contracts made online, off-premises or in the home. Where those rights apply, we will provide the required information. If you ask us in writing to start services during a cancellation period, you may be required to pay for services and materials supplied up to cancellation as permitted by law. Statutory exceptions may apply to made-to-measure or clearly personalised goods.

8. Completion, snagging and complaints

On completion, please inspect the work and tell us promptly about concerns. Minor snagging that does not materially affect use or safety will not normally prevent practical completion. Please raise complaints at info@decor360ltd.com; we will aim to investigate fairly and work towards a practical resolution.

9. Insurance, liability and consumer rights

We maintain appropriate business insurance for our operations, including public liability and employers’ liability insurance. We are not responsible for loss caused by matters outside our reasonable control, pre-existing conditions, concealed defects, customer instructions, third-party work or failure to follow maintenance guidance. For business customers, we exclude indirect or consequential losses to the fullest extent permitted by law.

Nothing in these terms excludes or restricts liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Nothing limits a consumer’s legal rights: goods must be as described, of satisfactory quality and fit for purpose, and services must be carried out with reasonable care and skill.

10. Governing law

These terms and any dispute are governed by the law of England and Wales. Courts of England and Wales will have jurisdiction, except where mandatory consumer law provides otherwise.